We value transparency—there are no hidden fees. All product and shipping charges will be clearly displayed at checkout.

Product Quality and Service Guarantee:
We guarantee premium product quality and exceptional service, ensuring timely delivery to your convenience.

Delivery Time:
After placing an online order, your products will arrive within 8 to 14 working days (excluding holidays).

We strive for faster deliveries, and our average shipping time is under 7 working days.

Orders are processed and shipped within 24 hours from the time of purchase.

Please note, we do not process orders on weekends. Orders placed on Fridays after 2 pm local time will be handled on Mondays.

Shipping Address:
To ensure smooth delivery, please double-check your shipping address for any errors.

Return/Refund Policy
You can view our refund and return policy here

Orders sent to incorrect addresses provided by customers are not eligible for refunds.

If possible, use the same address for shipping and billing to accelerate verification and avoid delays.

If an error occurs at the carrier’s end, we will assist with resolving the issue but cannot be held liable for any losses.

Contact for Delivery Issues:
If you do not receive your order within the expected timeframe, please contact our support team to resolve any concerns.

Duties and Taxes:
Depending on your country’s import laws, duties and taxes may apply.

These charges must be paid by the customer at the time of delivery and are collected by the shipping carrier.

For any questions or concerns, feel free to contact us at support@catluxuryshop.com or by filling the form on contact us page