Thank You for Shopping with Cat Luxury Shop. We appreciate your purchase and hope you’re completely satisfied. If not, we offer returns for store credit or exchanges. Please review our return policy below.

Right of Return:

  • We provide a 14-day return window for items that are damaged or shipped incorrectly.
  • A money-back guarantee is available upon receiving returned items in their original condition.
  • Products purchased from Cat Luxury Shop  are eligible for a full refund.

Conditions for Refund Authorization:

  • Items must be unused and undamaged.
  • Items must have been purchased within the last 14 days.
  • Customers will cover shipping and handling costs.
  • Free items (e.g., promotional gifts) are not eligible for size exchange.
  • Risk-focused policies apply to large order cancellations.

Return Process:

  • A receipt or proof of purchase is required to complete a return.
  • Do not send purchases back to the manufacturer.
  • Report damaged items via our support team through the Contact Us form or by emailing support@catluxuryshop.com
  • To initiate a return, email support@catluxuryshop.com , and our team will assist you.
  • Returns must be postmarked within 14 days of the purchase date and be in new, unused condition with original tags and labels.

Refund Process:

  • Refunds are processed within 2-4 days after receiving the returned items.
  • Refunds will be issued through the original payment method (e.g., PayPal, credit cards etc).
  • Partial refunds may apply in certain cases.
  • Exchanges are available, with store credit and discount coupons offered for future purchases at lower prices.

Duties and Taxes:

  • Duties and taxes depend on the recipient country and must be paid by the customer upon receiving the order. These charges are collected by the shipping carrier based on your country’s import laws.

Transaction Fees:

  • A 20% transaction fee is applied to all refunds, regardless of the reason.
  • If you haven’t received your refund yet, check your bank account, contact your credit card company, and then your bank as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please email us at support@catluxuryshop.com

Need Help?

For any questions related to refunds and returns, feel free to contact us at support@catluxuryshop.com or fill out the form on contact us page